1. Introduction
MIX2MAX, LLC, doing business as "AI Staffing" and "GoGo AI Team" ("Company," "we," "us," or "our"), operates the website gogoaiteam.com and provides AI-powered phone agent staffing services. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with applicable U.S. federal and state laws, including the California Consumer Privacy Act (CCPA/CPRA), the Telephone Consumer Protection Act (TCPA), and the CAN-SPAM Act.
2. Information We Collect
- Identifiers: Business name, contact name, phone number, email address
- Commercial Information: Services purchased, transaction history, order details
- Internet Activity: Browsing history on our website, IP address, device information
- Audio Data: Call recordings and transcripts generated through our AI services
- Geolocation: Approximate location derived from IP address or phone area code
3. How We Use Your Information
- To provide, maintain, and improve our AI staffing services
- To process transactions and manage your account
- To communicate with you regarding our services, including via SMS and phone
- To train and improve our AI models and call quality
- To comply with legal obligations and enforce our terms
4. Information Sharing
We do not sell, rent, or share your personal information with third parties for their marketing purposes.
We may share information with:
- Service Providers: Twilio (telephony), Stripe (payments), Supabase (data storage), OpenAI (AI processing)
- Legal Requirements: When required by law, subpoena, or court order
- Business Transfers: In connection with a merger, acquisition, or sale of assets
5. Data Retention
We retain personal information for as long as necessary to fulfill the purposes described in this policy. Call recordings are retained for up to 90 days for quality assurance.
6. Your Rights
California Residents (CCPA/CPRA):
- Right to Know what personal information we collect and how it is used
- Right to Delete your personal information
- Right to Correct inaccurate personal information
- Right to Opt-Out of the sale of personal information (we do not sell your data)
All U.S. Residents:
- Opt out of SMS by replying STOP
- Request access or deletion by emailing support@gogoaiteam.com
We will respond to verified requests within 45 days as required by law.
7. Data Security
We implement industry-standard security measures including encryption in transit (TLS 1.3), access controls, and SOC 2-compliant service providers.
8. Children's Privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.
9. Contact
MIX2MAX, LLC · Atlanta, GA · (678) 736-8151 · support@gogoaiteam.com